SHOPSMART AUTOS– CUSTOMER INFORMATION – DECEMBER 23, 2021
Tesla Model 3 easily the best for charging speed and range, says EV expert
Dealer disinterest and delays
Sadly, Mock notes his decision to size up EVs against one another was in part due to his experience with car dealers. He lambasts them as being not only “disinterested and information poor”, but also seemed to actively hinder him purchasing an EV. How much more difficult must it be for those searching for an EV but aren’t EV experts, he asks: “But the process also vividly brought home how one of the barriers consumers experience operates in real life, because dealers were no help to me at all. Worse, they were a hindrance, in some cases providing information that was clearly wrong or trying to talk me into purchasing a plug-in hybrid instead of a battery-electric vehicle. “If I had this kind of trouble, what about somebody who does not do this kind of thing for a living?” he says. Mock hasn’t divulged which EV he ended up buying; suffice to say, it seems EVs available to buy immediately is also a problem in Europe due to the global semiconductor crisis, as well as maritime delays. (This hints he may have bought the Model 3 or Model Y, although the fact he actively searched for a vehicle at a dealership suggests not.)
Charging hiccups
Unfortunately, now that he is driving an EV, he is also exposed to another factor holding people back from buying – reliable infrastructure. “When I started the trip back home to Berlin, the range shown on the dashboard was exactly 400 km,” he says. “Enough to get back to the city but still, I decided to recharge on the way, partially to feel safer and partially to just try it out. What a disappointment when the first recharging attempt did not work out. “The charging spot, located in a small town on the way, turned out to be broken. Of course, at first I did not know whether something was wrong with the charging spot or my new car. Only after twenty minutes on hold with a call center I was given the information that they were suffering from technical issues with their charging spot(s). “And this remains my general experience after the first months of BEV ownership: Yes, there are a lot of things to consider and be aware of when you think about models (e.g., how far do you really have to drive?) and dealers are not particularly helpful, plus the delivery waits are long. But the key thing really, really is the infrastructure,” he says. Also citing “ICE-ing” (when a combustion engine vehicles parks in an EV charging spot), it seems Germany – where one in 10 cars sold is pluggable – is also experiencing teething issues in the ramping up of EVs. Nevertheless, he says he does not regret it, but is glad he now has real life experience of the issues that EV adoption faces. “We and others do a lot of research on how to goose the EV market, and I know the key points. But buying this car, and now driving it, gave me a fresh insight into the whole situation, and drove home the importance of comprehensive and transparent consumer information as well as recharging infrastructure,” he says.
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