SHOPSMART AUTOS – CUSTOMER INFORMATION – DECEMBER 30, 2020
Cleaning & disinfection measures The coronavirus crisis has ramped up sterilization efforts worldwide. The CDC and Health Canada have establishedguidelines for cleaning and disinfecting
homes and workplaces. Following these guidelines will help prevent the spread of the disease while maintaining availability for your store’s essential services.
De-clutter
- Disposable water bottles, coffee cups, tissues, mugs – if the surface has come into contact with a person and it’s not essential, get rid of it.
- Keep desks free from clutter and encourage or insist on the use of single-use items rather than reusable cups and bottles, for example.
- Ensure paperwork is filed or destroyed and not left out in the open. Uncluttered surfaces make cleaning more thorough and less time-consuming.
Clean & disinfect commonly touched surfaces
- Health Canada recommends cleaning phones, electronics, door handles, table surfaces, and remotes DAILY for at-home use. That standard should be the minimum requirement in your store but certainly should be looked at more frequently based on traffic volume.
- Bathrooms, sinks, and hand-washing stations, not to mention commonly touched door handles and even hand sanitizer stations, could be disinfected more often.
- Use regular commercially-available disinfectants. That may be Lysol wipes or a household spray cleaner, for instance.
Alcohol solutions with a minimum of 70% alcohol are effective
.- A diluted bleach solution of 1/3 cup bleach per gallon of water is a simple mix. Ensure the bleach is not past its expiration date.
- Door handles (interior & exterior)
- Steering wheel
- Rear-view mirror
- Centre console (buttons, knobs, air vents, touchscreen, etc)
- Console armrest
- The key(s)
Do not
use bleach or hydrogen peroxide on the vehicle’s interior.
For vehicle delivery
, dealership reps should carry disinfectant wipes and hand sanitizer, and ensure they are adhering to social distancing protocol by keeping six feet away from the customer and anyone else they interact with. Wash your hands as often as you can. Leverage social channels to make customers feel safe Whatever lengths you’ve gone to satisfy federal and provincial guidelines as well as your own unique standards, make sure your prospective customers know exactly what you’re doing to prevent the spread of COVID-19. With a plan in place to keep the dealership and vehicles clean and sterilized, ensure your customers know about it.
- Send a mass email detailing the proactive steps you’re taking.
- Advertise your rigorous sterilization standards on your website homepage along with social distancing-compatible services like online sales and home delivery.
- Leverage social media to showcase recent disinfection and detailing efforts.
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