SHOPSMART AUTOS – CUSTOMER INFORMATION – FEBRUARY 8, 2021
As the pandemic continues, people continue to turn to road trips as a result of concerns over air travel. Beyond standard cars, people are even renting RVs and camper vans to hit the road. Like hotels, rental car companies such as Enterprise, Alamo, National, Avis, and Budget have all announced new measures to combat the spread of COVID-19, and are stepping up their cleaning and sanitization procedures. Our experts weighed in on the overall safety of such rental car policies and agreed that a well-sanitized vehicle is much less of a danger than being around infected humans. Strict checklists, new cleaning products, curbside and contactless pick-up, and the thorough cleaning and disinfecting of each vehicle when returned by a customer or transported by employees are all part of new levels of service designed to assuage concerns regarding COVID-19. As well as the familiar industry leaders, there is also a new generation of peer-to-peer car rental companies, where customers rent vehicles from approved “hosts,” much as you might book an Airbnb. Turo and Getaround are among the leading names in this market. Additionally, as forward planning becomes less predictable, many companies have updated their cancellation policies. Customers should check policies very carefully before signing any rental agreement, and it’s also worth considering taking out a specific travel insurance policy that would cover some of the costs in case of unforeseen changes. These new procedures and policies all factored into our list of top car rental companies for 2020. For more information on how we chose top rental car companies, jump to the bottom of this guide. Keep in mind that with more people driving and renting cars for travel right now, it may be wise to book a rental car well in advance of your plans for the best options and prices. Read on to see why we chose these companies, review sample price quotes and the kind of services they offer, plus updated hygiene and cancellation policies, and what you should know about each of our picks.Here are the best car rental companies
Best overall car rental company: Enterprise
Best car rental company customer satisfaction: Hertz
Best car rental company website and app: National Car Rental
Best car rental company for cheap quotes: Alamo Rent-A-Car
Best peer-to-peer car rental: Turo
Other reputable car rental companies that we strongly considered, but didn’t quite make the cut
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