SHOPSMART AUTOS – CUSTOMER INFORMATION – SEPTEMBER 2, 2021
Just Because A Dealer Says They Will Order You A Car From The Factory Doesn’t Mean They Can
(PT.2) Sometimes, things get even more complicated, because, sometimes, a dealer can get you the car, but not the options you want. Once, I had a case with a factory-ordered Mercedes E400 wagon where the client wanted the Premium 3 package. Because that option package adds a lot more equipment to the vehicle, and therefore takes more time, Mercedes limits the number of Premium 3 cars a dealer can get within a certain model. One store was able to get the E400, but had to wait until late spring to get it with the P3, while another store that sells more volume and therefore has more pull with the factory was able to swap one of their builds in order to get an E400 P3 sooner. I’ve also encountered a few situations where a dealer claimed they can order a car when it simply was not the case. Awhile back, I worked with a client who wanted a brand new Lexus LS 460 that starts at around $75,000, but he was satisfied with the standard equipment and didn’t want to buy the $85,000 versions that were on the lots. He figured that Lexus would gladly build him what he wanted. I came to find out after a long conversation with Lexus corporate, that Lexus, unlike the European brands, will not build a customer car. The dealership can request a build, but if the factory will only build the most popular configurations and if that particular spec never gets made, the store will never get it. So if you are interested in ordering your next car from the factory, find out from your local dealership if the automaker does indeed offer exact orders, or if they just take requests. Your dealership should be able to give you an answer within a few weeks. If they can’t because they lack the allocation, shop around and spread your net wide. A dealership somewhere else might be able to get you what you want—and even transport it at a reasonable cost. If you are a good researcher and have the time, contact your manufacturer’s regional office which is more than likely located in your state’s larger cities. This way you can explore what the allocation on your favorite model is for the regional office and maybe place an order from the regional office.
Tags: 2019 Subaru Forester Touring, 2020 BMW iX3, 2020 Chevrolet Suburban, 2020 dodge charger, 2020 EQC, 2020 Ford Super Duty, 2020 Honda Pilot, 2020 Kia Optima, 2020 Mercedes Benz, 2020 Nissan Versa, 2020 Subaru WRX STI, Audi SUV, BMW, Brandon K. Hardison, Chevrolet Car, Chevrolet Sonic, Dodge charger, electric vehicles, honda, Honda Pilot, Hyundai SUV, Mercedes Benz, Nissan Rogue, SUV, upcoming car, Volkswagen, Volkswagen Tiguan SEL Premium R-Line, Volvo Car
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